Hands off business ideas download#

When you place a purchase order through an e-commerce site, for example, it would be extremely time-consuming and error-prone if an employee of the company had to enter your bank or your credit card details and all purchase information into another system. This is very common in the use of API calls, programming protocols that allow two internet-based applications to exchange information with each other, without the need for human interaction. 2- Process integration and automationĪn extremely efficient way to optimize handoff processes is the automation of repetitive tasks. To return to the more trivial example of restaurants, this is why fast-food chains often use numbered combos instead of allowing the customer to describe all the combinations they want on their plate. That’s right: While the engineers who designed the propulsion system used the metric system, those who built the ship employed the English imperial system with inches and pounds. “The root cause of the loss of the spacecraft was the failure to convert imperial units into metric units in a segment of ground-based, navigation-related mission software, NASA has previously announced” There is a famous case where a lack of standardized units of measurement led to the loss of a NASA spacecraft. Here are 4 handoff strategies that can help you avoid this problem in your company: 1- Information standardization But, imagine how the proper process management of handoff strategies is crucial to a bank, hospital, airport, or in other activities involving high amounts of money or people lives. In a restaurant, this can cause no more than an annoyance for you. In business process management, there’s a moment when people transfer the control of an instance of the process to another department or individual.

Hands off business ideas download#

Want more information like this to master process modeling techniques? Then download our free e-book: The BPM Cookbook Handoff strategies to optimize processes Why is it even more complicated in this case?Īs you will see below, in one of the 4 handoff strategies, the best way to optimize handoffs, is with standardization. It can be even worse when you decide to change an ingredient in the dish, like asking for no cheese sauce because you’re lactose intolerant, or something else like that. Now, answer this: How many times has your order been incorrect or delivered to the wrong table? In fact, this process has two handoffs: One where the waiter takes the order and the other when he passes the order on to the kitchen. Well, on all these occasions, you passed on information to him, initiating a process in which he had to understand what you said, jot it down (or memorize it… quite risky …), and then he would go through these instructions with the chef. How many times have you been to a restaurant and made an order with a waiter?

Everyone has been involved in handoff strategies hundreds, perhaps thousands of times in their lives.